NZ Repair Request Form – Robot Coupe #THEsolution

Business Name *

Contact Name *

Contact Number *

Email *

Street Address *

Suburb *

Island (North / South) *

Postcode *

Machine Model *

Machine Serial Number *

Located on the compliance plate of your machine. It is a letter followed by 10 digits eg: K62601234502

Was this the first time you have used / turned on the machine? *

How long have you been using this machine? *

How often does the issue occur? (copy) *

What specific issue are you experiencing with your Robot Coupe? (Check all that apply) *

Is the unit properly plugged in and switched on? *

Have you tried using a different power outlet? *

Does the appliance work on a different speed setting? *

Have you checked if the lid and bowl are locked in place correctly? *

Have you cleaned the unit and ensured no food debris is blocking moving parts? *

Did you notice any flashing lights or error codes? *

Flashing Lights / Error Code Description

Have you tried resetting the unit (if applicable)? *

Is there any visible damage to the power cord or plug? *

Has the appliance been exposed to excessive moisture or accidental liquid spills? *

Have you attempted any repairs yourself? *

Has the appliance been dropped or suffered any physical impact? *

Fault Description / General Comments (please feel free to add anything you feel with assist us)

Are you a distributor lodging this form on behalf of the customer?

Distributor Business Name

Distributor Contact

Distributor Email

Distributor Contact Number