NZ Repair Request Form – Robot Coupe #THEsolution

Business Name *

Contact Name *

Contact Number *

Email *

Street Address *

Suburb *

Island (North / South) *

Postcode *

Machine Model *

Machine Serial Number *

Located on the compliance plate of your machine. It is a letter followed by 10 digits eg: K62601234502

When was this machine purchased? (select the date) *

Upload Proof of Purchase

2 Year Warranty starts from the date of Invoice from your distributor. YOU MUST ATTACH THE PROOF OF PURCHASE for the Warranty Claim process to commence. Failure to attach will delay this claim processing.

When did the issue first occur? (select the date) (copy) *

Was this the first time you have used / turned on the machine? *

How long have you been using this machine? *

How often does the issue occur? (copy) *

What specific issue are you experiencing with your Robot Coupe? (Check all that apply) *

Is the unit properly plugged in and switched on? *

Yes
No

Have you tried using a different power outlet? *

Yes
No

Does the appliance work on a different speed setting? *

Yes
No

Have you checked if the lid and bowl are locked in place correctly? *

Yes
No

Have you cleaned the unit and ensured no food debris is blocking moving parts? *

Yes
No

Did you notice any flashing lights or error codes? *

Yes
No

Flashing Lights / Error Code Description

Have you tried resetting the unit (if applicable)? *

Yes
No

Is there any visible damage to the power cord or plug? *

Yes
No

Has the appliance been exposed to excessive moisture or accidental liquid spills? *

Yes
No

Have you attempted any repairs yourself? *

Yes
No

Has the appliance been dropped or suffered any physical impact? *

Yes
No

Fault Description / General Comments (please feel free to add anything you feel with assist us)

Upload Images / Videos (max. 512MB)

Click or drag files to this area to upload. You can upload up to 10 files.

Security is a huge priority for us at Robot Coupe. By default, we only allow uploads of safe file types. Max. file size id 512MB. Allowable file extensions are: Images like .png, .gif, .jpg Documents such as .doc, .xls, .ppt, .pdf Audio like .wav, .mp3, .mp4 Video like .mpg, .mov, .wmv

Are you a distributor lodging this form on behalf of the customer?

Yes
No

Distributor Business Name

Distributor Contact

Distributor Email

Distributor Contact Number